سياسة الاستبدال والاسترجاع

Replacement and Return Policy for "Athmad" Store At "Athmad" store, we always strive to ensure our customers' satisfaction with their purchases of natural cosmetics that we offer. We understand that there may be cases where you need to replace or return the product, so we have established a clear and simple policy for replacement and return to meet your needs. Conditions for Replacement and Return Return Return period: You can return the product within 14 days from the date of receipt. Product condition: The product must be in its original condition, unused, and packaged in its original box with all accessories and accompanying documents. Replacement Replacement period: You can replace the product within 14 days from the date of receipt. Same product or another product: The product can be replaced with the same product or another product of equal value, or pay the difference if choosing a higher-value product. Practical steps for replacement and return Contact customer service: You can contact the customer service team via email [ [email protected] ] or phone [ +966 50 464 5473 ]. Please provide the order number, product name, and reason for return or replacement. Order processing: After receiving and inspecting the product by our team, we will inform you of the status of the return or replacement. In case of return, the amount will be refunded to the original payment method used in the purchase. In case of replacement, the replacement product will be shipped to you according to our shipping policy. Shipping costs The customer bears the shipping costs for returning or replacing the product unless the product is defective or sent by mistake from us. Exceptions Defective or damaged products: If you receive a defective or damaged product, please contact customer service immediately, and we will cover all costs of return and replacement. Contact us If you have any inquiries or need further assistance regarding the replacement and return policy, please contact us via email [ [email protected] ] or phone [ +966 50 464 5473 ]. Thank you for your trust in "Athmad" store, and we look forward to serving you and ensuring your complete satisfaction with our products.